What Shelton Homeowners Say About Hearthstone Chimney Co.
Reviews matter because they’re the only thing a homeowner has when they’re standing in front of a cold fireplace, wondering who to let into their house. We’ve earned ours over 42 years in Shelton by showing up when we say, explaining what we find, and fixing it without drama. No review gets posted here that we didn’t earn the hard way.
Recent Reviews
We bought our place in Huntington last fall and the inspector said the chimney “looked fine.” Russell ran his camera up and showed us photos of cracked flue tiles I’d never have seen from the hearth. He swept it, explained what was urgent and what could wait, and the bill matched the estimate exactly. Done right - and they stand behind it.
- Bethany H., Huntington, Shelton
Our fireplace was smoking into the living room every time we lit it. Craig from Hearthstone found a partially collapsed clay liner and a damper that hadn’t closed properly in years. They installed a DuraFlex liner and rebuilt the smoke chamber with HeatShield in one day. My wife finally trusts the fireplace again.
- Craig P., White Hills, Shelton
I’d gotten a quote from another company saying I needed a full rebuild for six grand. Hearthstone’s free second opinion found the crown was cracked but the masonry underneath was solid. They poured a new Gelco crown and sealed it for a fraction of that. Photos you can see, a plain-English verdict - that’s exactly what happened.
- Wade N., Pine Rock Park, Shelton
Forty-two years in business means something. Russell’s crew swept our chimney, found a bird’s nest in the flue, and installed a Famco cap while they were here. Uniformed, background-checked, and they cleaned up like they’d never been here. The 90-Day Done Right Promise isn’t marketing - it’s on the invoice in writing.
- Amit P., Booth Hill, Shelton
We called at 9 PM on a Saturday because we smelled something wrong after a fire. A live person answered - not a voicemail, not an app - and Russell walked me through checking the damper and airflow over the phone. He was out Monday morning with the camera. Turned out to be creosote buildup near the top. Swept it, inspected it, showed me the after photos. No scare tactics, no upsell.
- Bethany H., Huntington, Shelton
I’m particular about who works on my house. Hearthstone’s upfront pricing meant the number on the estimate was the number on the invoice, even when they found extra debris in the smoke shelf. Most companies would’ve tacked on a fee. Russell just explained it and kept working. A square deal: no surprises on the bill.
- Wade N., Pine Rock Park, Shelton
Why Customers Trust Us
Every review comes back to the same things. The Level-2 camera inspection with photos the homeowner can actually see. The plain-English verdict - documented like an engineer, explained like a craftsman. The 90-Day Done Right Promise backed by the K.E.Y.S. values code: Krafted right, Every time, Your home first, Standing behind it. In writing, no arguing.
Our technicians are background-checked and uniformed, and most jobs finish in a single visit. We use professional-grade materials from DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield - no builder-grade substitutes. And when you call (475) 265-6822, a live person answers, 24 hours a day, 7 days a week.
We’ve served Shelton and surrounding communities since 1984. That’s not a credential we bought. It’s one fire at a time, one honest conversation at a time. If you need chimney cleaning, a camera inspection, or you’re not sure what you need, call us. We’ll be there when we say.
Written by Russell Haines, Owner at Hearthstone Chimney Co., serving Shelton since 1984.