Our Guarantee & Warranty - Hearthstone Chimney Co.

The Hearthstone Chimney Co. Guarantee

We stand behind every chimney we touch in Shelton. Our 90-Day Done Right Promise means exactly what it says: if something we did isn’t right, we come back and make it right. In writing, no arguing. That’s the Keystone Standard we’ve lived by since 1984, and it’s why families across Fairfield County still call us four decades later. A company that plans to be in Shelton thirty years from now doesn’t cut corners today.

Call (475) 265-6822

What’s Covered

• Workmanship on every repair and installation. Whether we’re rebuilding a chimney crown in Huntington or installing a DuraFlex liner in White Hills, our labor is covered for 90 days. If a joint fails, a seal doesn’t hold, or a cap sits wrong, we fix it. No charge, no debate.
• Professional-grade parts and materials. We work exclusively with DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield. No builder-grade substitutes, no off-brand surprises. If a manufacturer defect slips through, we handle the replacement. You don’t chase warranties with suppliers.
• Your home left as we found it. Chimney work makes soot. We bring drop cloths, HEPA vacuums, and boot covers. If we track ash across your White Hills kitchen or leave debris in your Huntington driveway, that’s on us to clean. Done right includes leaving right.
• On-time arrival, or we say why. We’ll be there when we say. If traffic on Route 8 or a prior job in Monroe runs long, our office calls you before you’re waiting. Respect for your time is part of the price.
• The price on the estimate is the price on the invoice. No-hassle upfront pricing means no surprises on the bill. If we find something unexpected during a Level-2 camera inspection - say, hidden flue damage in a Long Hill Avenue chimney - we show you the photo, explain the options, and get your okay before adding a dime.

Our Satisfaction Promise

If you’re not satisfied, we want to know. Call (475) 265-6822 - a live person answers, 24 hours a day, 7 days a week. Tell us what went wrong. We’ll schedule a return visit, usually within 48 hours for Shelton homes, faster if there’s a safety concern.

Our technician arrives, re-evaluates the work, and fixes what’s off. No paperwork to file, no manager to escalate, no “let us check with the office.” The 90-Day Done Right Promise is governed by our K.E.Y.S. values: Krafted right, Every time, Your home first, Standing behind it. Russell Haines put that in writing because handshake deals don’t hold up when you’re staring at a drafty fireplace at midnight.

Most jobs get resolved in a single return visit. Our background-checked, uniformed technicians carry the common parts and materials to finish what they start. If a specialty order from Gelco or Copperfield is needed, we tell you the timeline upfront and keep you posted. Photos you can see, a plain-English verdict - documented like an engineer, explained like a craftsman.

Licensed & Insured Backing

Licensing and insurance aren’t marketing badges. They’re the real guarantee behind our promise. State licensing means our technicians have passed the exams, logged the hours, and stay current on Connecticut’s building codes - including the specific clearance requirements Shelton inspectors enforce for wood-burning installations. Insurance and bonding mean if the unexpected happens, your home and our crew are protected. You don’t absorb that risk.

Russell Haines has operated Hearthstone Chimney Co. since 1984 with these credentials in place. Forty-two years without cutting that corner. In a trade where some operators come and go with the seasons, we plan to be sweeping chimneys in Huntington, White Hills, and downtown Shelton for decades more. A square deal: no surprises on the bill. Done right - and we stand behind it.

Written by Russell Haines, Owner at Hearthstone Chimney Co., serving Shelton since 1984.